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Frequently asked questions–



General

Q: How long does it take to groom my dog?
A: It takes about 1 to 1.5 hours to bathe, dry & groom your dog. Active Paws does 2 dogs at a time, so 1 to 1.5 hours doesnt necessarily mean per dog if you have multiple. In a grooming shop your dog probably spends 6-8 hours in a cage.

Q: Do you have a shop, where I can take my dog?
A: No, we no longer have a shop and you may not bring your dog to us. We have closed the shop and are strictly mobile to better serve our customers.

Q: Do you recirculate the water to wash the dogs?
A: No, Active Paws never reuses water. The fresh water and waste water are stored in separate tanks.


Pet Supply Store

Q: I use your mobile service. Can I order supplies to be delivered at my appointment?
A: YES! You can order any supplies, pet food, crates or any other item we carry in our store. There is no additional charge.

Q: Do you carry all sorts of pet supplies like collars, leashes, bowls, bones and toys?
A: Yes we have hundreds of quality items for you to choose from, since we closed the store, these items can still be ordered by our mobile customers and delievered during grooming visits.

Q: How offen is your facility cleaned?
A: We keep our mobile facility cleaned very well. It is scrubbed daily and disinfected.

Q: Are your groomers certified?
A: Yes, like always our groomers are trained and certified in all types of breeds.



Pricing / Payment

Q: Is it expensive?
A. No, our mobile grooming service is not over priced like some. We charge modest grooming charges and very low travel charges. Sometimes our prices are still lower or about the same price as other groomers even with the travel charge! Call for exact pricing!

Q: If I get my friends or neighbors together will we get a discount?
A: Yes! We will SPLIT the travel charge between every person you get to schedule at the same time/place as you, sometimes drastically reducing the cost of your visit! This discount can actually make mobile grooming CHEAPER than a regular grooming shop in some cases!

Q: Is the travel charge PER DOG?
A: No! The travel charge is per visit with any number of dogs. Also see travel charge discounts in the question above!

Q: What is your pricing based on?
A: Our grooming prices are based on several factors including breed, coat condition (mats) and sometimes serious behavior issues. Our travel charges are based on location. (local and non-local)

Q: When is payment due?
A: All grooming payment is due at the time the service is performed. If you are not going to be home, payment must be left. Make checks payable to Active Paws. Mail to: Active Paws - P.O. Box 54466 - Cincinnati, OH 45254

Q: What type of payment do you accept?
A: We accept cash, check, money order, debit cards and most major credit cards including Visa, Mastercard, American Express and Discover.



Service

Q: Do I have to be home for you to groom my dog?
A: It is not necessary for you to be home as long as we have made arrangements ahead of time. We must have a way to access your pet and payment must be left.

Q: Do you relieve anal glands?
A: This is not a regular practice at our facilities but can be done if you believe your dog needs it.

Q: Do you muzzle the dogs?
A: We evaluate each dog separately, we give each dog a chance to not be muzzled. However, if needed for our safety we will muzzle the dog. We will also muzzle by request of the owner.

Q: (Mobile) Will there be other dogs with my dog?
A: Generally No. We do one job at a time, so if you split an appointment (or travel charge) with your friends / neighbors, one of their dogs may be in with yours. If you have your own appointment there will be no other dogs with yours. Splitting the travel charge with your neighbors is at your discretion.

Q: Can I bring my dog to you?
A: No, we closed the shop to better serve our mobile customers.

Q: Do you groom and bathe cats?
A: Yes we do groom cats, however we do not bathe cats. Cats generally clean themselves and it is better for their skin and coat to not be washed.

Q: My dog has mats, does it need to be shaved?
A: It depends on several different factors, please call and talk to our groomer.

Q: What times are you available for grooming?
A: Please call for availablity and scheduling options.

Q: Why am I given an estimated appointment time?
A: Although we are generally on schedule, since we are mobile it is impossible for us to account for all traffic conditions and delays. Also, unlike grooming shops, we do one job at a time, we give our schedule plenty of slack but if a job runs over the allotted time it may effect other appointments.

Q: Do you groom older dogs?
A: Yes, we have no age restrictions on the dogs we groom. It is your decision if you believe your dog is healthy /strong enough to be groomed.

Q: Can I watch while my dog is being groomed.
A: We allow you to watch your dog being groomed in moderation. The reason for this is most dogs behavior is worse with the owner in the room and also of course for liability reasons.

Q: What quality of shampoo do you use?
A: We do not use economy shampoo like other groomers. Premium quality, all natural shampoo is standard, at our expense, and we have several other shampoos for you to choose from, for any condition, type of skin or preference.

Q: Are there 2 people who come to safely lift and handle my dog?
A: Yes, there are always 2 people that come to your house, so you will never have to lift your dog.



Facility

Q: What type of facility do you have?
A: Our facility is a fully converted 20'long by 8.5' wide mobile office trailer with opening windows, doors etc. Click here for more info and pictures!

Q: Is the facility heated and air conditioned?
A: Yes! Our facility is fully insulated, heated and air conditioned. A lot of grooming shops and kennels are not even air conditioned!

Q: Do you have hot water?
A: Yes, we have an on board hot water heater so our water temperature is always optimal!

Q: Do you need to hook up to my house for power or water?
A: No, we need nothing. Our facility is powered by a very powerful RV Genset with circuted electricity and we have fresh water tanks, full plumbing and on demand pumps for water.

Q: How often do you clean your facility?
A: Our facility is probably the cleanest you will find. We clean after every job! The tub is disinfected after every job and the facility is disinfected almost every evening.

Q: Is your tub and equipment full size?
A: Yes, our tub and equipment are all full size, just like you would find at a grooming shop!

Q: Is your equipment non slip?
A: Yes, all of our equipment is non slip for the safety and comfort of your dog.









To visit our informative website visit www.activepaws.com or click here .
Or for more information call 513-607-PAWS(7297) anytime or click here to contact us!